We offer a commitment free shopping experience. If the item does not meet your every expectation you may return it for refund and/or exchange within 14 days of receiving the item, Shipping charges are non refundable, Any item priced above $1000.00 will be subject to a 3% restocking fee which will be deducted from the total amount refunded. Items must be returned in the condition they were received in, If there is noticeable wear on returned item refunds may not be issued.
- Shipping charges are non refundable ( free shipping fee, $8.00 per item, will also be deducted from the total refund)
- Custom orders are not refundable
- Return shipping fees must be paid by customer
- Rings that have been sized will be subject to an additional $150.00 restocking fee, In some cases rings that have been sized are not eligible for return.
- Any items priced below $1000.00 will not be subject to a restocking fee!
- After 14 days customer may not request a refund but may request an exchange for up to 20 days if item has not been worn/damaged
- Refunds may only be given in the same form of payment they were received in.
- For international orders , custom fees are non refundable
After we receive your returned item, your refund is posted back to your account within 3-7 business days. Any customized item fees such as sized rings, chains, engraved items, etc. may not be refunded.
You may return an item via (UPS, USPS, Fedex)
Insurance is optional although we are not held responsible for any lost or stolen packages.
Please include any paper work/personal notes/ items in the package so we can issue a refund promptly.
Our Return Mailing Address:
So Icy Inc.
55 West 47 street Suite #1135
New York NY 10036