Due to COVID-19 outbreak most order shipments will be delayed by 2 weeks. We are still available to answer all of your questions

Warranty

We offer a 5 month jewelry warranty with every purchase of fine diamond jewelry or gold jewelry. Our watches also include 1 year LIMITED warranty.

Fine jewelry warranty covers:

  • any manufacturing defects.
  • lost diamonds and gemstones, each stone under 0.20 carats can be replaced.
  • up to 1.00 carats of lost stones due to improper setting can be replaced.
  • loose stones in a setting, prong tightening
  • broken shank on a ring, up to 2 grams can be replaced
  • broken links on a chain or bracelet, up to 4 grams can be replaced.
  • broken earring posts can be replaced up to 2 grams
  • broken bales can can be replaced up to 2 grams
  • steam cleaning

Fine Jewelry does not cover:

  • Accidental damage
  • lost or stolen jewelry
  • diamonds over 0.20 carats
  • total loss repairs
  • one of kind jewelry parts which cant be reproduced
  • stainless steel jewelry
  • fashion jewelry without gold or diamonds. (stainless steel jewelry, CZ items)
  • Warranty does not qualify as a 5 month return policy

Watch warranty covers:

  • Watch Mechanism or Watch movement
  • any manufacturing defects.
  • diamonds over 0.20 carats
  • up to 1.00 carats of diamonds can be replaced due to improper setting
  • one of kind jewelry parts which cant be reproduced
  • loose or lost pins
  • Watch bracelet sizing
  • prong setting tightening

Watch warranty does not cover:

  • Glass damage
  • Replacement watch bands or bracelets
  • Accidental damage
  • Lost or stolen items
  • any diamonds over 0.20 carat each
  • Broken ceramic parts (cases, bands)
  • over 1.00 carats of diamonds and gemstones lost
  • Warranty does not qualify as a 5 month return policy

All warranty repairs must be done by us unless other terms and conditions are agreed upon with a So Icy Jewelry representative. Items must be shipped back to us directly. In the event your warranty has expired, we can still repair your item for a minimal fee. Contact a Representative for more information.